Returns, Refunds & Exchanges Policy

Most items are eligible for return, but be aware of items with a "not eligible for return" - or similar post - since those can NOT be returned.
Items eligible for returns have 30 days from the time the item was delivered to you, to be shipped (not delivered) back to us; a tracking number that shows the item was shipped on time must be provided.
Items with a return request reason of: ordered by mistake, don't like it, or any other reason where we're not at fault, the return shipping label will have to be purchased/paid by the customer.
Items not eligible to be returned include: personalized gifts, and any other items that for whatever reason can NOT be re-sold once made or damaged by the customer.

Items/orders eligible for a refund:
Order was cancelled and the cancellation was approved by us before the order was shipped - given to the carrier delivering the package.
Carrier confirmed the order was shipped to the wrong address.
Item received is damaged and was returned back to us.

Items used or damaged by you, where the item lost resale value, your refund will the equal to the resale value left on the item minus a processing fee of 20% from the original sold price.

A refund will be submitted immediately after confirming your item/order has qualified for a refund and we confirmed the amount to be refunded based on return reason and/or item's condition.
Once a refund is submitted it could take 3 to 10 business days for the transfer to be completed.

As of today, no item will be exchanged, all items must be returned, a new order may be placed. We're working on improving this in the future.